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Free standard shipping on orders over £25
Same day dispatch.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
One night, all the animals' bedtime story books start disappearing! That's right, no more books at night for the little owls, the small squirrels, hedgehogs or even skunks. Books are just disappearing left and right!
One brave rabbit called Eliza sets out to solve the mystery - is it a bat? A bird? Eliza finds that it's a sad little Snatchabook, a small, magical creature who just wants someone to read to him.
And that's when a mission is set... to turn a wrong into right.
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