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Free standard shipping on orders over £15
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
A winter wonderland of a picture book about being kind to friends and strangers alike, perfect for the holiday season.
Ash and Pudd take care of everyone in the woods, from their furry and feathered friends to the shivering trees. But then one day, a strange new creature appears in the forest. Could it be a new friend?
This story about kindness and generosity is as cozy and sweet as a mug of hot chocolate on a chilly day.
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