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Free standard shipping on orders over £25
Same day dispatch.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Jess and Tracy Beaker are the perfect team. Jess thinks Tracy is the best mum ever (even when Tracy shouts at her teachers). Tracy is fun and daring, but she also works hard to give Jess the family home she desperately wanted when growing up in the Dumping Ground. Their flat might be a bit mouldy but it’s their happy home. But when Sean Godfrey – Tracy’s rich new boyfriend – comes onto the scene, Jess is worried things are going to change. What if Sean wants to turn Jess’s brilliant mum into a new person altogether? Sean’s superstar mansion and fancy cars might have been Tracy’s childhood dream, but maybe the Beakers’ perfect home was right in front of them all along …
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