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Free standard shipping on orders over £15
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Real English for life beyond the classroom
English in the real world is constantly evolving, and learners need to move with it. But sometimes the English you can learn from your coursebook just isn't enough for real life. Being able to understand English as it is really spoken will give you the confidence to succeed in any English-speaking environment. Using a wide range of authentic, unscripted recordings of everyday people from around the world, Collins Listening (B2+) will help you to feel confident and prepared for anything.
> Hear the language people really use when they are speaking
> Free downloadable audio with over 40 authentic recordings in a wide variety of scenarios
> Useful tips to increase your understanding of tone, slang and context
Units are divided into the following themes:
Lifestyle
Practical advice and information
Attitudes and behaviour
Passions
Memorable experiences
Each of these areas includes analysis of high-level, natural recordings between one, two and three people. Some conversations took place face-to-face while others were over the phone. All are 100% unscripted and unedited and do not use actors.
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