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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
From the best museums and galleries to the perfect playgrounds and cafes, Family London handpicks the very best things to do in London with tots, teens and everything in between. Come rain or shine, this complete insider's guide to one of the best cities in the world will help you plan a day out to remember – and there's something for everyone, from toddlers and teenagers to adults who are just big kids at heart. Whether you are a born and bred Londoner, or planning your first trip to the nation's capital, this is the go-to guidebook to help you and your family uncover all the hidden gems the Big Smoke has to offer, and ensure you make the most of the city.
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