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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Dudley is at the heart of the region of central England known as the Black Country, so called due to the pollution caused by its coal and iron trades. There has been a settlement in the area for over a thousand years. It was first mentioned in the Domesday Book, and was known as Duddeleye in medieval times. This book can only reflect a small fraction of the changes that have happened to selected parts of the Borough during its recent past but still hopes to give a flavour of Dudley's rich heritage. In 1966 and again in 1974 the County Borough of Dudley was reorganised and merged with its neighbours of Sedgley, Brierley Hill, Coseley, Stourbridge and Halesowen to form the current Dudley Metropolitan Borough. This volume only deals with the area covered by the former County Borough which was, uniquely, an island of Worcestershire surrounded by Staffordshire.
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