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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Create 50 gorgeous hairstyles, from casual braids to the elegant beehive, by Berlin-based top stylist André Martens.
Following the visual step-by-step instructions by a top stylist, it is really easy to take minutes to be beautiful. Start with basic techniques, like braiding, waves and volume, and with a little practice you can change your look every day.
Learn everything about hair care, tools and products from detailed extra instructions and become your own personal stylist.
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